KYC Officer at U-Connect Limited

Posted on Tue 29th Jul, 2014 - hotnigerianjobs.com --- (0 comments)

U-Connect Limited is recruiting to fill the position below:

Job Title: KYC Officer

Location: Abia
Job Grade/Level: Contract Staff
Department: Account Origination and Servicing
Unit: Customer Mandate

Main purpose of the job

To accurately ensure all necessary documentations are in place for all types of accounts as directed and captured in the banks KYC operational Manual.

Key Responsibilities

To ensure detailed checks on all packages received to ensure KYC compliance
To accurately capture packages received on excel so as to deduce outstanding AOP’s yet to be submitted by the branches.
Ensure that all AOP meet the expected compliance, policies and statutory regulations and Non-compliance are actioned immediately to branches.
Ensure all packages received at the KYC centre are accounted for and daily report of total accounts received are duly confirmed.
Ensure that workflow within the unit is of consistently high standard.
To comply with business requests and prompt reports to ensure business targets and timelines are met.
Ensure all received packages are processed within 24hrs of receipt.
Proactively identify trends that may affect the quality of data reporting and checking and ensure corrective action is applied appropriately and timeously.
Timely escalation to the team leader on issues requiring such.
Ensure target is maintained on a daily basis by pre-planning activities.
Ensure zero error rate
Ensure that packages are properly tagged with correct CIF Id’s
Ensure that tagged files are arranged serially and put on the rack as per agreed tinelines
Ensure retrival of file /document request are met within agreeded time luinesd
Pro-actively monitor work flows and work queues to ensure that the same day processing is achieved.
Ensure any system issues are immediately escalated through the appropriate channels.
Ensure the commitment targets as would be advise from time to time and done so within the turnaround times agreed to.
Ensure service levels agreed to are met or are above standard.
Ensure appropriate cost control.
Timeously identify risks and opportunities.
Assist where required, with escalated queries that may relate to the AOP’s received and processed.
Work smart with room for little or no errors
Maintain confidentiality and integrity of customer

Key performance measures:

Meet and exceed capture targets and SLAs
Attention to details on documentation checks
Teamwork
Productivity and efficiency
Improve Business Operations' Customer Satisfaction Levels
Improve External Customer Experience via targeted process improvements

Important relationships:

Internal and external customers; Branches, other departments within IPC and Fraud Risk Department.
Will be required to interact with other areas such as IT, Compliance, Internal Audit, Operations, Fraud
Problem solving, planning and decision making
Required to follow laid down policies and procedures at all times. Work within well defined procedures, controls and systems, ensuring that these are complied with when undertaking daily activities.
Sound recall of procedures and previous experience is required
Refer problems falling outside parameters to the team leader for resolution within agreed timeframes.
outside usual parameters are to be referred to the immediate supervisor
Make recommendations with regard to streamlining or changing processes, thereby striving to improve customer service and turnaround times
Ability to quickly identify “bottlenecks” in processes/internal regulations and understanding the impact of these on customer service
Escalate technical problems to correct areas following the proper escalation procedures
Most common issues dealt with involve assessment of financial transactions to identify whether all the necessary conditions have been met.
Able to take the initiative within limits of authority.
Know when to exercise discretion and when to make ‘on the spot’ problem analysis when a client is experiencing a problem.
Work with empathy without compromising standard.

Knowledge, Experience and Personal Competencies

Sound Knowledge of the banks/CBN KYC standard
Computer literate (ms office)
Knowledge of bank's policies as it relates to function
Knowledge on Fraud and Compliance requirements

Experience:

N/A - Your school leaving graduates.

Personal Competencies:

Ability to convey factual information clearly and accurately
Methodical, accurate and pays attention to detail
Computer literacy.
Self motivated
Customer service orientated
Good verbal and written communication skills
Ability to remain calm and handle pressure
Problem solving and analysis
Results driven
Planning
Team player
Resilient
Flexible
Integrity and honesty
Service orientated
Proactive

Application Closing Date
Not Stated.

How to Apply
Interested and qualified applicants should forward their CV's to: careers@u-connect-ng.com using KYC OFFICER as the subject of the Email.

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